Evolving Digital Government in Colorado

Colorado Digital Service
Priorities for advancing digital transformation & the GOA
As part of Governor Polis’s Operational Agenda (a blueprint to modernize state government and improve how services are delivered) Colorado is focused on transforming the digital experience across the Colorado High Impact Services (CHIPS), such as applying for SNAP, registering for Universal Preschool, applying for emergency rental assistance, or accessing mental health support. 

Building on the Governor’s 2022 Strategic Digital Plan, this work prioritizes user-centered design, improved service completion rates, and a better customer experience across eight key agencies. The Colorado Digital Service (CDS) plays a central role in this effort by partnering with these agencies to modernize digital products, apply best-in-class technology practices, and ensure that government services are fast, accessible, and responsive to the needs of Coloradans.

CDS priorities at a glance
1.  Capacity building of user-centered product and design methods

• Community co-design involving users in the process
• Growing product management capabilities for high-impact services
• Creating conditions for digital practices to scale

2.  A re-imagined approach to navigating services and information online

• Designing digital products/services around Coloradans’ life experiences
• Redesigning the colorado.gov homepage for high-impact services
• Piloting a radically redesigned colorado.gov experience

3.  A single way for all Coloradans to access state services

• Unified sign-in under the myColorado brand
• Centralized, reusable identity management
• Expansion of services via the myColorado app

4.  Data-driven approaches to improving customer experience (CX) across service channels

• Public dashboards on service performance
• Measurable improvements to contact centers
• Tangible service improvements powered by data