Ready for wherever the work takes us
We work side-by-side with our customers in 69 locations throughout Colorado; and some of our employees are even found on top of mountains supporting the Public Safety Communications Network and Digital Trunked Radio System. We work normal business hours, after hours, weekends and holidays in support of our customers—whatever it takes to keep the state's technology running smoothly.
Our organization is made up of four offices and two teams:
- Technology Office
- Customer Office
- Colorado Broadband Office
- Office of Information Security
- Colorado Digital Service
- Business Operations
Colorado Broadband Office
The Colorado Broadband Office leads a statewide effort to expand broadband coverage and quality for all Coloradans. Access to affordable and reliable broadband service is critical to advancing Colorado’s economic growth and competitiveness. High-speed broadband can create new jobs and attract new industries, expand markets for new and existing businesses, enable better access educational opportunities and resources, facilitate the delivery of healthcare services, and support public safety. Broader deployment of broadband infrastructure and services will improve the quality of life for Coloradans and support the state’s global economic competitiveness.
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The Customer Office (CCO) is the front door into OIT through the IT directors, customer engagement and service desk teams. As the primary liaisons between OIT and agencies, IT directors drive customer delight and work in partnership to deliver agency-specific five-year IT roadmaps, service-level commitments, and OneView dashboards
, to manage the relationship and ensure customer success. The customer engagement team is responsible for project intake, services engagement , and ensuring OIT delivers as a unified service provider. The team includes project and IT portfolio managers who collaborate with customers and the rest of OIT on delivering solutions that enable agencies to provide services to Colorado’s residents, businesses and visitors. Through the POT Service Desk, the CCO provides technical support to state employees and county customers via telephone, email or customer portal. Through consistent and repeatable processes, the team strives for first-call resolution and customer satisfaction.
Office of Information Security
Created by statute, the Office of Information Security (OIS) protects, defends and deflects the State of Colorado from cybersecurity risks. To ensure a secure Colorado and help safeguard state systems and the data entrusted to us, this team develops statewide information security policies, standards and guidelines, and directs security audits and assessments in state agencies. The OIS also provides information awareness and training programs to help state employees understand their role in securing state assets. This team is also responsible for the provisioning and management of identity accounts and groups throughout the agencies to ensure that only authorized users have access to state systems.
We're here to help with network security vulnerabilities and threats in Colorado. State employees can submit a ticket regarding any security concerns and Colorado residents can contact us at email@example.com.
The Technology Office (CTO) ensures a strong infrastructure, which includes our data centers, cloud migration and operations, state network, database services, and more. They also manage the Public Safety Communications Network, which allows direct communications between state, local, federal, and tribal agencies across the state.
Nearly 120 deskside support services personnel are co-located with agency customers to provision devices and troubleshoot and resolve problems. The CTO helps consult, design, build and support the applications our agency customers rely on to serve the public or their employees. Data and GIS teams provide the enterprise strategy and work to promote the sharing and accessibility of state public data. OIT’s enterprise architecture team is tasked with defining statewide technology standards, including accessibility. The CTO is also home to our digital transformation team, which works to incubate new technologies that can deliver an attractive ROI and move government services to be virtually accessible anywhere, anytime.
The Business Operations team includes OIT’s financial services, legislative affairs, human resources (HR), communications, strategy and IT Transformation teams. This group provides support to both our internal teams and our customers, helping to develop and communicate OIT’s overall strategy and activities. In addition to managing the acquisition of goods and vendor services for OIT, our financial services team is statutorily responsible for purchasing, contracting and managing vendor performance and contract compliance of information technology for Colorado’s executive branch agencies. Our legislative liaison develops OIT’s legislative policy agenda in close partnership with executive staff and tracks legislative actions that affect OIT finances or services. In partnership with management at all levels, our HR team fosters a culture of equity, diversity and inclusion, and teamwork; encourages and celebrates exceptional performance and continuous improvement; and supports balancing work and personal life, thereby allowing employees to take pride in delivering critical services that impact our entire state.
Human Resources: firstname.lastname@example.org
Colorado Digital Service
In October 2019, the Colorado Digital Service (CDS) was launched as a new team of senior software engineers, user experience designers and product managers. Based on the United States Digital Service model, CDS experts serve a “digital tour of service” to enhance the delivery of government services using agile methodologies, user-centered design and innovative delivery processes. The teams are deployed where support is quickly needed. For example, the team has worked on projects, including Trails, Colorado Benefits Management System (CBMS), Division of Criminal Justice Grants Management, COVID-19, and the Colorado Financial Management System (CFMS). CDS has conducted discovery sprints, guided product roadmaps and provided advice on procurement modernization as well as agile software delivery, API design and more.