myColorado Chatbot selected as 2023 NASCIO State IT Recognition Award finalist

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DENVER - Today, the National Association of Chief Information Officers (NASCIO) announced the finalists for their coveted 2023 State IT Recognition Awards. These prestigious annual awards honor innovative projects and excellence in the use of information technology in state government to address critical business problems, improve business processes and elevate customer experience. More than 100 nominations were submitted and Colorado was recognized as an award finalist in the Emerging & Innovative Technologies category.

"The myColorado mobile app has transformed the way we deliver digital government services and serves as a stellar example of how state agencies can collaborate to make digital services more broadly available and provide Coloradans with the best constituent experience in the country," said Anthony Neal-Graves, Chief Information Officer & Executive Director. 

With more than 1.2 million Coloradans registered users of myColorado™, the State of Colorado's Official Mobile App™ is an example of how digital technology can make it easier for residents to access state services. Key features include the Colorado Digital ID™, a legal form of identification within the state, the digital COVID-19 myVaccine Record, Colorado Parks & Wildlife Digital Fishing, Combo and Small Game Licenses, and many more. The myColorado Chatbot offers residents multiple pathways to seek assistance depending on their personal preferences or needs, including via the Chatbot, live agent chat, website, phone, or email.The Chatbot handles about 30% of requests for help with common questions or problems which has reduced the wait time for those needing advanced technical support from a live chat agent, thus delivering a better customer journey for all. Read the full nomination here.

Award winners will be announced at the NASCIO Annual Conference Awards Dinner held Oct. 20, 2023.

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