When Coloradans explore important benefit programs for which they might be eligible—whether it’s food, cash, medical, child care, or other assistance—they can either head to their local county office or use the Colorado PEAK® (Program Eligibility & Application Kit) online self-service portal.
Launched in 2011, PEAK has grown from an alternative application method to an ever-expanding ecosystem of resources that help deliver a better customer experience and bring cost savings to the state through new efficiencies and emerging technologies such as Chatbots.
PEAK—offered in English and Spanish—helps Coloradans discover a variety of benefit programs for which they might qualify through the Am I Eligible screening tool. If residents wish to jump right into the application, PEAK will guide them through the process, and in certain cases, provide immediate confirmation on whether they qualify for certain assistance.
Why it’s critical we get it right
The state currently serves more than 1.3 million Coloradans who receive food, cash, medical, and child care assistance. Approximately 192,000 of those customers access their PEAK account within a given month to apply for new benefits, update their information, make payments, and more. Maintaining a system that adapts to their needs, is available 24/7, and provides extensive customer service ensures that thousands of our fellow neighbors continue to receive the support they need.
Here’s a snapshot of some of the assistance programs for which Coloradans can apply through PEAK:
- Low Income Energy Assistance Program (LEAP)
- Colorado Child Care Assistance Program (CCCAP)
- Supplemental Nutrition Assistance Program (SNAP)
- Health First Colorado (Colorado Medicaid)
- RTD LiVE