When it comes to safeguarding state systems and data, OITers like Security Risk & Compliance Analyst Sheena Leal take great pride in helping our organization ensure an accessible, trustworthy and resilient technology experience for Colorado.“My role is to prevent major data breaches and security incidents,” Sheena says. “I often think of how each Coloradan entrusts us with their information,…
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When a Coloradan calls 988, schedules therapy through Medicaid, or walks into a treatment center, they’re stepping into a behavioral health system that is changing. In a partnership between OIT’s Colorado Digital Service (CDS), the Governor’s Office, Office of eHealth Innovation (OeHI), and the Behavioral Health Administration (BHA)—a division of the Colorado Department of Human Services (CDHS)—…
Colorado Digital Service + Department of RevenueEach spring, as Coloradans submit their tax returns, one question floods inboxes, websites, and call centers: Where’s my refund? It is a reasonable question, but one that causes serious strain on the system meant to answer it.During peak refund season, the Colorado Department of Revenue (DOR) can receive up to 19,000 calls per week. With capacity to…
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