Blog Post

Case Study: Building Trust, One Refund at a Time

Colorado Digital Service + Department of Revenue

Each spring, as Coloradans submit their tax returns, one question floods inboxes, websites, and call centers: Where’s my refund? It is a reasonable question, but one that causes serious strain on the system meant to answer it.

Employee Spotlight: Planning for the State's Future

Before OIT services can be rolled out to agencies and Coloradans, there has to be enough funding to make them happen. And just like your personal budget, any one part of the budget has to be weighed against all of the other needs and priorities.

Privacy Starts With You

Data Privacy Week, which took place January 27–31, 2025, is a yearly initiative dedicated to raising awareness about the importance of personal data protection. Celebrated worldwide in the final week of January, it aims to educate individuals and organizations about their data rights, emphasize the need for secure information management, and promote responsible data practices.

'Tis the Season for Scams

We’re entering the most wonderful time of the year, but if you’re planning to shop online for the holidays, remember that scammers are always finding new ways to take advantage of the season’s hustle and bustle.

Have You Been Smished?

smartphone with mousetrip over a text chat as someone goes to type

Have you ever received a text message from a bank or delivery service asking for personal information or to click on a link? Well, you might have been smashed! Smishing is a form of social engineering that uses text messages (SMS) to trick you into giving up personal data or clicking on malicious links.

Employee Spotlight: Rus Pascual

Rus Pascual and his wife were looking for something more than the city life they had come to know in Chicago, where they had been their whole lives. They weren’t sure what that meant at first, but it clicked when they visited Colorado—friendly and welcoming people, eclectic communities, and of course, the humbling beauty of the mountains.