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Aira application displayed on a cellphone screen

Aira Assistance for People with Disabilities

Immediate Assistance for State Services with Aira

Navigating state locations and digital services can be challenging. The State of Colorado, committed to creating a Colorado for All, offers immediate and free visual assistance through Aira.

What is Aira?

Aira connects you with highly trained visual interpreters who provide real-time descriptions of your surroundings and guide you through tasks. While originally designed for individuals who are blind or have low vision, Aira is also a versatile tool for anyone facing visual information barriers, including:

  • Seniors: Get help filling out forms, understanding complex instructions, or navigating online services.
  • Individuals with memory loss: Receive task support and guidance for daily interactions.
  • Anyone needing a "second set of eyes": Gain clarity, independence, and confidence in real-time decision-making.

This service is provided free for up to 30 minutes per session to remove barriers when interacting with state-operated buildings and digital services.

How Aira Can Help You with Colorado Government Services

Whether you need help finding your way in a state building, completing an online application,  or navigating a State park, Aira provides immediate, personalized support. This service ensures equal access to essential state services for everyone.

Remote Technical Support

Aira also offers secure and efficient remote technical support, allowing trained agents to troubleshoot your computer system with your explicit permission and supervision using Teamviewer, RIM, Quick Access or Tandem.

Theresa Montano, Governor's Office of Information Technology Solutions Architect of Accessibility, being guided by an Aira agent on her smart phone while visiting the Colorado State Capitol on Dec. 13, 2022.
Visitor to the Colorado State Capitol being guided by an Aira agent on her smart phone.

Get started

  1. Download the app from your mobile device via the Apple App Store or Google Play Store. 
  2. Open the app and register your phone number.
  3. Click the link in the text message Aira sends, which will log you into the app.
  4. Make a free call to learn how it works.
  5. The next time you’re navigating a state-operated location, state web application or state website, make a call of up to 30 minutes through the Aira app.

 

Download Aira from the Apple App Store          Download Aira from the Google Play Store

Aira Support and Additional Information

Frequently Asked Questions

Who can use Aira and where?

Aira can be used by anyone navigating State of Colorado owned and managed government locations or visiting state-run websites and web applications (URLs that include “colorado.gov” and “state.co.us”).

How much does Aira cost?

Aira is free to Coloradans for the first 30 minutes per session. Call time beyond that will be charged based on Aira’s pricing plans.

What is visual interpretation and how does it work?

Visual interpreting is live, human-to-human professional assistance service, an accommodation or productivity tool, that enhances independence by delivering on-demand, skilled and reliable visual interpreting for just about any task.

Using the camera and an app on your smartphone, a trained agent will assist by visually interpreting your surroundings, from describing to reading, from explaining to navigating a campus – just about anything, safely and securely.

Do I need any special equipment to use the service?

Special equipment is not required. Any Coloradan who is blind or has low vision can use Aira on their smartphone simply by downloading the Aira app—both iOS and Android phones are supported.

What are Aira's hours of operation?

  • Aira agents are always available, 24 hours a day, 7 days a week, 365 days a year, and do not require advanced reservations.
  • The Aira Customer Care team is available at 1-800-835-1934 from 7 a.m. to 7 p.m. Mountain Time, 7 days a week.

Who are Aira agents?

Aira agents are humans, trained and certified by Aira to provide immediate information to Explorers. Aira agents pass a background check and sign a non-disclosure agreement that requires them to maintain confidentiality about their engagement with each Explorer, and go through extensive training on orientation and mobility. Aira agents are not a replacement for a guide dog or a white cane, but rather an additional feed of visual information.

What do Aira agents see and know about my surroundings?

Your Aira agent sees what is in front of and near your phone camera. To get a better view of your surroundings, your Aira agent may ask you to adjust the camera direction.

Which languages are supported?

English and Spanish are supported. In your Aira profile, you can designate a primary and secondary language preference. If your primary language preference is Spanish, your call will be directed to a Spanish-speaking Aira agent.